Egames99 respects the privacy of every member and is committed to protecting your personal data. This document explains in detail how we collect, use, store, and safeguard your information.
Egames99 takes our responsibility to member privacy seriously. As an online betting platform operating in Malaysia, we understand that your trust is our most valuable asset. Without it, nothing else matters — no matter how great the games or promotions we offer.
This Privacy Policy is designed to clearly and transparently explain how egames99 handles your personal information — from the moment you register an account through to your daily use of our platform. We hide nothing behind complex legal language; instead, we strive to explain everything in plain, easy-to-understand terms.
This policy is prepared in accordance with applicable data protection requirements and complies with international security standards. egames99 is committed to ensuring your data is processed lawfully, transparently, and only for the purposes stated in this document.
Egames99 collects various types of information to ensure our platform operates smoothly and securely for all members. The following are the categories of information we collect:
| Data Category | Example Information | Main Purpose |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | KYC verification, legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, verification |
| Financial Data | Bank account number, account holder name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection |
| Usage Data | Betting history, games played, session duration | Service improvement, responsible gaming |
| Cookie Data | Website preferences, login session, analytics data | User experience, analytics |
In addition to information you provide directly during registration or platform use, egames99 may also receive information about you from trusted third-party sources, such as identity verification services or payment providers, solely for the purposes of verification and fraud prevention.
Every piece of information collected by egames99 has a clear and legitimate purpose. We do not use your data for any purpose not stated in this Privacy Policy. Here is how we use your information:
Egames99 does not sell, rent, or trade members' personal data to any third party for commercial purposes. We only share your information under very limited and lawful circumstances:
In all of the above cases, egames99 ensures that data recipients are obligated to protect that information to security standards at least equivalent to our own.
The security of your data is egames99's top priority. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, loss, or misuse.
Egames99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the egames99 website.
You can control and manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and user experience of the egames99 platform.
As an egames99 member, you have certain rights regarding your personal data. egames99 fully respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal information.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may request that we restrict the processing of your data in certain situations permitted by law.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
Egames99 strictly prohibits the use of its platform by individuals under the age of 18. We do not knowingly collect or process personal data from minors.
If we find that we have inadvertently collected data from underage individuals, we will take immediate action to delete that information and close the relevant account. Parents or guardians who discover that their child has registered at egames99 are urged to contact us immediately.
Egames99 implements a rigorous age verification process during registration and through the KYC process to ensure all members meet the minimum age requirement.
In the course of operating the egames99 platform, your personal data may be processed or stored on servers located outside Malaysia. egames99 ensures that any such international data transfers comply with applicable data protection requirements.
When transferring data outside Malaysia, egames99 ensures that:
Egames99 reserves the right to update or modify this Privacy Policy at any time. Members will be notified of any significant changes via an in-platform notice or their registered email at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document will be updated whenever changes are made. Continued use of the egames99 platform after changes take effect will be considered acceptance of the updated Privacy Policy terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding the egames99 Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our team will endeavour to respond to all privacy-related enquiries within 3 to 5 business days. For more complex complaints relating to data rights, the response period may take up to 30 business days.
We don't just comply with the law — we genuinely care about the security of every member's information.
Every data exchange between your device and egames99 servers is protected by bank-grade encryption — the same standard used by leading financial institutions.
Egames99 has never sold and will never sell your personal data to advertisers or third-party data brokers. Your data is used solely for the operation of our platform.
The egames99 system is regularly audited by independent third parties to identify and address any security vulnerabilities before they can be exploited.
Only egames99 staff who require access to your data to perform their duties are permitted — with comprehensive monitoring and logging in place.
In the event of any security incident involving your data, egames99 will notify you promptly in accordance with applicable legal requirements.
Manage your communication preferences, cookie settings, and data rights directly through your egames99 account settings — simple, fast, and always available.
Create your egames99 account today and enjoy a safe, fair, and transparent betting experience. Your data is fully protected, and you remain in control of your personal information at all times.